Return & Refund Policy

1. All Goods sold on the Platform is covered under the MMag Online Sdn Bhd 7 Days Easy Returns or 14 Days Easy Returns depending on the Goods sold (“Return Policy”). Buyer may initiate the returns process by communicating with MMag Online Sdn Bhd or Seller through the Platform.

2. Buyer may, by completing the Online Return Form, apply to return the purchased Goods to MMag Online Sdn bhd or Seller in exchange for a replacement or a refund. Buyer shall ensure that the purchased Goods is returned to MMag Online Sdn Bhd or Seller within 7 or 14 calendar days from the delivery date, depending on the applicable Return Policy. For avoidance of doubt, the countdown starts from the date the Buyer received the purchased Goods to the post stamp date on the return parcel. In case of damaged Goods, please contact MMag Online Sdn Bhd or Seller within 48 hours of receiving the delivery to expedite the claim process.

3. Buyer may only apply for return of the purchased Goods in the following circumstances:
   

   1. the Goods delivered to Buyer is defective and/or damaged on delivery;
   2. the Goods delivered to Buyer does not match the agreed specification (e.g. wrong model, colour, etc.) stipulated in the order;
   3. Buyer has a change of mind with regard to the Goods; and
   4. such other circumstances which may be prescribed by MMag Online Sdn Bhd on the Platform.

4. Questions and complaints with regards to returns
   

   1. If you have any questions or complaints, (i) you may either contact the Seller directly via the Platform or (ii) contact MMag Online Sdn Bhd using the “Contact Us” page on the Platform, as applicable.
   2. In the event that Buyer is unable to resolve any dispute with Seller directly through amicable negotiations, MMag Online Sdn Bhd reserves the right to suggest and implement an appropriate resolution at its sole discretion.
   3. Where there is any defect in the quality or condition of the Goods or where the Goods fail to correspond with specification, Buyer may apply to return the defective and/or damaged Goods to MMag Online Sdn bhd or Seller in exchange for a replacement or a refund in accordance with MMag Online Sdn bhd’s Return Policy of the Conditions above.
   4. As an alternative to returning faulty or damaged Goods in exchange for refund or replacement, a Buyer may request for a repair of such Goods. MMag Online Sdn Bhd and Seller however is entitled to accept or reject such request, at its own discretion. Such request shall be irrevocable upon MMag Online Sdn Bhd’s or Seller’s acceptance of the same and the non-conforming Goods (or part thereof) will be repaired as originally ordered. The Buyer may not later elect for a return once MMag Online Sdn Bhd or Seller has accepted such request.