Shipping & Delivery Policy

Domestic Shipping Policy

1. Shipment processing time
   

   All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

   If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping rates & delivery estimates
   

   Shipping charges for your order will be calculated and displayed at checkout.

   Shipping Method	Location	Estimated Delivery Time
   Standard	West Malaysia	3 - 5 days
   Standard	East Malaysia	5 - 7 days

3. Shipment confirmation & Order tracking
   

   You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Damages
   

   MMag Online Sdn Bhd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.